More time wasted making a vall to PODS with 0 response or recognition. I ought to be charging them for my time invested trying to speak to someone at PODS who can solve this and reimburse my money now due to their carelessness and failure to supply agreed service on agreed date - cross country moving pods.
No action to my e-mail. No reaction to phone messages. Incredibly bad client service!!! Tcomplaint with PODS opened October 30 2020. There has been adequate time and several chances for responses however absolutely nothing ... crickets ... question if PODS likes the sound of class action? (The customer suggested he/she had absolutely nothing brand-new to include) Still no response of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
Nobody connected to notify us. This is for shipping a PODS Container within Hawaii from the island Oahu to Kauai island. When we booked (nationwide number) we were informed two times all we require is a 24 hr heads up to move our pod from the holding location. We chose pods because we 'd remain in quarantine for 14 days and needed the time while we waited to hold our stuff before it got shipped out.
Our situation was complicated in that Kauai is remote. Had we known that the container required to be shipped back from Kauai to Oahu and back at the lot in order to prevent paying another $365 in month-to-month lease, we would have collaborated better on our end with scheduling (moving container companies). However, we did nit receive one call or e-mail from the local or nationwide workplace alerting us of our special circumstance.
Our month container lease was up on 10/25 and the soonest we could ship was 10/30 by the time I called them on 10/22 & 10/24. In my head I thought I needed to send it out a day prior to our month was up (once again due to the fact that we were not given the complete details to make an educated choice).
The pod was returned and it reached Oahu by 11/12 (Keith at the Hawaii workplace told us that as an approximated return date). We feel fooled since my hubby and I are really informed and intelligent individuals, and since this company failed to provide us the complete details about our unique circumstance (island hopping and having container back within a months time).
They would not even prorate us for a partial month in light of their drawback. Also the regional workplace had no power or capability to assist us with correcting our situation and we were told to file a disagreement. Frustratingly enough, we can not discover an email or "submit a dispute" section on the pods site.
They might even have sent out a generic email saying considering that we are delivering from Oahu to another Hawaiian island, we ought to talk to a local agent to prepare for the move AND prevent any additional leasing costs. There was a disconnect in between the nationwide booking call center and the regional group and we wound up spending for their imperfections - moving container companies.
Desired OutcomeWe have actually paid over $1850 in shipping charges including 2 month's storage cost. We seek to get a refund for the 2nd month's storage charge of $365. I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *****. As of November 12th, 2020, a review of their account and asked for settlement remains in progress at this time.
We put remarkable worth on our consumers and strive to attain the greatest standards in the industry. We truly are sorry for any hassle that Ms. ***** might have withstood. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Ms. ***** feels she experienced anything less. We sincerely excuse any circumstances where a client is not completely satisfied with a PODS experience.
( The consumer showed he/she ACCEPTED the response from business.) I truly the Specialized Solutions Group contacts us and I hope this can be dealt with where we return that 1 month of storage lease back. I believe what we're requesting is really sensible. 11/09/2020Failure to pick up the pods as scheduled and charged for them.
Did not receive a call that there were any concerns, the truck left without notice and other pickups were cancelled. I tried to call PODS, after waiting on hold 45 min I was informed that they might not reach the facility and there was no manager I can speak with.
In June I had the very same problem when pods were moved. The motorist threatened my other half and my10 year old son because he did not like where he had to position the pods. I again attempted contacting somebody, no call back or email. This is undesirable. I require the pods eliminated.
Desired OutcomeRemove the pods from my driveway. I am in invoice of your correspondence concerning PODS consumer, ***** ******. On 11/11/2020, Mrs. ******'s concerns were resolved and dealt with, container was chosen up empty on 11/12/2020. We put tremendous value on our clients and aim to obtain the highest requirements in the industry.
****** may have endured. PODS Enterprises, LLC prides itself of its quality client service and I are sorry for that Mrs. ****** feels she experienced anything less. We truly ask forgiveness for any circumstances where a consumer is not entirely satisfied with a PODS experience. When a client informs our company of a less than acceptable experience, we endeavor to examine the processes that triggered the client feedback and take proper measures to address their remarks.
Order XXXXXXX. On August 22nd I called Pods to discover how to put a pod in storage when you do not have the final move address. We chose a postal code of XXXXX which remained in the middle of our search location. I included another pod on 10/23/20 which also went to Dover, De.