I attempted upgrading it to San Diego, but then it ends up that the pod can not even be delivered to your home in San Diego since of local limitations. I now have to return the empty pod, however I'm stuck having paid $500 for an empty pod that I can't even use.
PODS website is clearly broken, and/or there is a destructive bug that is causing customers to save the wrong address. This is something that PODS ought to repair and needs to reimburse clients for their website concerns. Preferred OutcomeI would like a complete refund on the charges for this order. I did not utilize the pod in any method.
Now they won't remove it on the date arranged with them by phone. POD set up for shipment 11/24, movers emptied POD 11/25, POD set up for removal 11/27. PODS sent delivery van and removal truck on 11/24. Now they will not get rid of POD on 11/27. Numerous telephone call, online chat attempt, complete stonewall by all POD workers called. container moving companies.
PODS wants it left here until 12/8 (their "next available removal date"), 2 WEEKS AWAY. My community is not flexible; I set up thoroughly, by phone with a supervisor, appropriately; I could be fined or mentioned, or sued. This company has zero consumer service. It took me 2 weeks and numerous phone calls to get someone to assist me arrange the shipment.
Big, cosmopolitan city of Phoenix. Desired OutcomeThe POD need to be eliminated on 11/27 as scheduled by me with a supervisor. (All requests for a manager totally thwarted through detach, failure to refer me on, left on hold forever). Prima facie proof of PODS complete incompetence is the two trucks, delivery and removal, coming to the very same hour, on the exact same day.
The POD has been eliminated. Action from business happened quickly after I posted a bad evaluation on Yelp. companies like pods. Thank you for your assistance and timely action to my concerns11/19/2020I was estimated a charge for a POD of $2349 however was charged $2545 and charged for a lock I didn't received desire refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an additional $202. 26 on 11/10. I called to inquire and was informed it was for additional shipping charge. I described that I was never called about added fee and that was not the quantity I was priced quote.
95 for a lock for the container although I utilized my own lock. I requested somebody from management to call me and have not heard backDesired Outcomerefund of additional shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in receipt of your correspondence worrying PODS Enterprises, LLC customer, ****** *******.
******* was gotten in touch with today concerning her refund request and was advised they were being processed. Mrs. ******* has my direct contact information and was advised to contact me straight must she have any additional concerns. We put remarkable worth on our consumers and strive to obtain the highest standards in the industry.
******* may have sustained. PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mrs. ******* feels she experienced anything less. We all the best say sorry for any circumstances where a client is not entirely pleased with a PODS experience. When a client notifies our business of a less than satisfying experience, we endeavor to evaluate the processes that gave increase to the client feedback and take appropriate procedures to address their comments.
( The consumer indicated he/she ACCEPTED the reaction from business.) I was called within 24 hr of my problem and the matter was dealt with to my complete satisfaction. 11/12/2020PODS not delivered for packing in the time frame promised. PODS not delivered in the timeframe promised for unpacking. On 9/16/20 we were to have actually a POD delivered, I had a text on 9/14/20 and 9/15/20 stating that it would be delivered on 9/16/20.
We currently had the movers set up for 9/17/20 @ 9am. Then later on 9/16/20 I received a text that the POD would not be provided till at night on 9/17/20. Event report #XXXXXXX submitted. After numerous phone calls on 9/16 and 9/17 the POD was lastly delivered at approximately 1pm on 9/17/20.
What we had so thoroughly put together broke down since of PODS. We had already paid for the POD at this point so how were we to cancel and get all out monies back? When scheduling the PODS containers it was specified that we simply required a 3 day window for delivery.
The place of our PODS on 9/23/20 was the Jacksonville facility a thirty minutes drive. I was told it might not be set up till 10/2/20. That was 8 working days later on! We were pull down by PODS once again! The delay in delivery required that we remain in a hotel for an additional 6 days, 9/27/20 - 10/2/20.
50 that we had not allocated for. Once again PODS charged us for the delivery before we were able to get our personal belongings. Stephanie R. called us in concerns to our incident report. We emailed Stephanie the hotel bill and additional cash, $275, we paid for movers due to PODS lack of scheduling.
The extra days was a scheduling problem. Well it was a PODS problem not our issue. Preferred OutcomeWe feel that compensation for the stress and hassle is the minimum that PODS need to do. We are asking for to be made up for the extra days spent in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Grievance #: XXXXXXXX Dear Ms.
PODS evaluation validates that Ms. ****** accepted her PODS rental agreement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s thinks about taking a look at her agreement under area 27, as it particularly describes PODS will not be held responsible for any hold-ups. Need to Ms. ****** desire, she might view the rental agreement by accessing your PODS online account.