More time squandered making a vall to PODS with 0 response or acknowledgement. I need to be charging them for my time invested trying to speak to someone at PODS who can solve this and refund my cash now due to their negligence and failure to provide predetermined service on agreed date - container moving companies.
No reaction to my email. No response to phone messages. Very poor client service!!! Tcomplaint with PODS opened October 30 2020. There has been adequate time and numerous chances for reactions however nothing ... crickets ... wonder if PODS likes the noise of class action? (The consumer showed he/she had nothing new to include) Still no response of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
No one reached out to inform us. This is for shipping a PODS Container within Hawaii from the island Oahu to Kauai island. When we booked (nationwide number) we were informed two times all we require is a 24 hr heads up to move our pod from the holding location. We chose pods since we 'd remain in quarantine for 14 days and needed the time while we waited to hold our things prior to it got shipped.
Our scenario was made complex because Kauai is remote. Had we understood that the container required to be shipped back from Kauai to Oahu and back at the lot in order to avoid paying another $365 in monthly rent, we would have coordinated better on our end with scheduling (cross country moving pods). Nevertheless, we did nit receive one call or email from the regional or nationwide office alerting us of our unique scenario.
Our month container lease was up on 10/25 and the soonest we could ship was 10/30 by the time I called them on 10/22 & 10/24. In my head I thought I had to send it out a day before our month was up (again due to the fact that we were not offered the complete details to make an informed choice).
The pod was sent out back and it reached Oahu by 11/12 (Keith at the Hawaii office informed us that as an estimated return date). We feel deceived due to the fact that my other half and I are really educated and smart people, and since this business failed to give us the total details about our unique situation (island hopping and having container back within a months time).
They would not even prorate us for a partial month because of their shortcoming. Also the local office had no power or ability to aid us with rectifying our scenario and we were informed to submit a disagreement. Frustratingly enough, we can not discover an e-mail or "submit a conflict" area on the pods website.
They could even have actually sent a generic e-mail stating given that we are shipping from Oahu to another Hawaiian island, we need to talk to a regional agent to plan for the move AND avoid any extra rental charges. There was a disconnect between the national booking call center and the local group and we ended up spending for their shortcomings - best moving pods.
Preferred OutcomeWe have actually paid over $1850 in shipping charges including two month's storage charge. We look for to get a refund for the second month's storage cost of $365. I am in invoice of your correspondence concerning PODS Enterprises, LLC consumer, ***** *****. As of November 12th, 2020, an evaluation of their account and asked for compensation remains in progress at this time.
We place remarkable worth on our consumers and strive to attain the greatest standards in the market. We truly are sorry for any trouble that Ms. ***** might have withstood. PODS Enterprises, LLC prides itself of its quality client service and I are sorry for that Ms. ***** feels she experienced anything less. We genuinely apologize for any circumstances where a client is not completely pleased with a PODS experience.
( The customer indicated he/she ACCEPTED the action from business.) I regards the Specialized Solutions Group contacts us and I hope this can be resolved where we return that 1 month of storage lease back. I think what we're asking for is really reasonable. 11/09/2020Failure to select up the pods as arranged and charged for them.
Did not get a call that there were any problems, the truck left without notice and other pickups were cancelled. I tried to contact PODS, after waiting on hold 45 min I was informed that they could not reach the facility and there was no manager I can speak with.
In June I had the very same concern when pods were moved. The chauffeur threatened my hubby and my10 year old boy due to the fact that he did not like where he needed to position the pods. I again attempted calling somebody, no call back or e-mail. This is undesirable. I need the pods got rid of.
Preferred OutcomeRemove the pods from my driveway. I am in invoice of your correspondence concerning PODS customer, ***** ******. On 11/11/2020, Mrs. ******'s concerns were dealt with and fixed, container was gotten empty on 11/12/2020. We put tremendous value on our consumers and strive to attain the highest standards in the market.
****** may have withstood. PODS Enterprises, LLC prides itself of its quality customer care and I regret that Mrs. ****** feels she experienced anything less. We seriously say sorry for any instance where a client is not totally satisfied with a PODS experience. When a client alerts our business of a less than acceptable experience, we strive to examine the processes that triggered the customer feedback and take suitable steps to resolve their comments.
Order XXXXXXX. On August 22nd I called Pods to discover how to put a pod in storage when you don't have the last move address. We selected a postal code of XXXXX which was in the middle of our search area. I included another pod on 10/23/20 which also went to Dover, De.