I attempted upgrading it to San Diego, but then it ends up that the pod can not even be provided to the home in San Diego since of regional restrictions. I now need to return the empty pod, however I'm stuck having paid $500 for an empty pod that I can't even utilize.
PODS site is plainly broken, and/or there is a harmful bug that is triggering clients to conserve the wrong address. This is something that PODS must fix and needs to reimburse clients for their site issues. Desired OutcomeI would like a full refund on the charges for this order. I did not utilize the pod in any way.
Now they won't eliminate it on the date arranged with them by phone. POD set up for shipment 11/24, movers emptied POD 11/25, POD arranged for elimination 11/27. PODS sent delivery truck and elimination truck on 11/24. Now they will not get rid of POD on 11/27. Numerous telephone call, online chat attempt, complete stonewall by all POD employees contacted. moving options.
PODS desires it left here till 12/8 (their "next available removal date"), 2 WEEKS AWAY. My community is not versatile; I scheduled thoroughly, by phone with a manager, accordingly; I might be fined or cited, or sued. This business has no client service. It took me 2 weeks and multiple call to get someone to help me schedule the shipment.
Substantial, urban city of Phoenix. Preferred OutcomeThe POD should be gotten rid of on 11/27 as scheduled by me with a manager. (All ask for a manager absolutely thwarted through disconnect, failure to refer me on, left on hold forever). Prima facie proof of PODS total incompetence is the 2 trucks, shipment and elimination, showing up at the same hour, on the exact same day.
The POD has actually been eliminated. Action from the service happened soon after I posted a bad evaluation on Yelp. moving options. Thank you for your support and prompt response to my concerns11/19/2020I was quoted a cost for a POD of $2349 but was charged $2545 and charged for a lock I didn't received want refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an additional $202. 26 on 11/10. I called to ask and was told it was for additional shipping charge. I discussed that I was never ever gotten in touch with about service charge and that was not the amount I was quoted.
95 for a lock for the container despite the fact that I used my own lock. I requested someone from management to call me and have not heard backDesired Outcomerefund of additional shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in receipt of your correspondence concerning PODS Enterprises, LLC client, ****** *******.
******* was contacted today concerning her refund demand and was recommended they were being processed. Mrs. ******* has my direct contact information and was recommended to contact me directly ought to she have any additional issues. We put remarkable worth on our consumers and strive to achieve the greatest standards in the industry.
******* may have withstood. PODS Enterprises, LLC prides itself of its quality customer care and I regret that Mrs. ******* feels she experienced anything less. We regards apologize for any instance where a client is not totally pleased with a PODS experience. When a customer alerts our business of a less than satisfactory experience, we strive to review the procedures that triggered the client feedback and take suitable procedures to address their remarks.
( The consumer indicated he/she ACCEPTED the action from business.) I was gotten in touch with within 24 hr of my complaint and the matter was dealt with to my complete satisfaction. 11/12/2020PODS not delivered for packaging in the time frame promised. PODS not provided in the timeframe assured for unloading. On 9/16/20 we were to have a POD delivered, I had a text on 9/14/20 and 9/15/20 mentioning that it would be provided on 9/16/20.
We already had the movers established for 9/17/20 @ 9am. Then later 9/16/20 I received a text that the POD would not be delivered till in the night on 9/17/20. Event report #XXXXXXX filed. After several call on 9/16 and 9/17 the POD was finally provided at approximately 1pm on 9/17/20.
What we had so carefully created fell apart due to the fact that of PODS. We had currently paid for the POD at this moment so how were we to cancel and get all out cash back? When setting up the PODS containers it was stated that we just needed a 3 day window for shipment.
The location of our PODS on 9/23/20 was the Jacksonville center a 30 minute drive. I was informed it could not be scheduled till 10/2/20. That was 8 working days later on! We were pull down by PODS again! The hold-up in shipment needed that we stay in a hotel for an extra 6 days, 9/27/20 - 10/2/20.
50 that we had actually not allocated for. Again PODS charged us for the shipment before we were able to get our personal belongings. Stephanie R. called us in concerns to our event report. We emailed Stephanie the hotel bill and additional cash, $275, we spent for movers due to PODS absence of scheduling.
The extra days was a scheduling concern. Well it was a PODS concern not our concern. Preferred OutcomeWe feel that compensation for the stress and inconvenience is the minimum that PODS ought to do. We are requesting to be compensated for the additional days spent in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Grievance #: XXXXXXXX Dear Ms.
PODS review verifies that Ms. ****** accepted her PODS rental contract on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s considers taking a look at her contract under area 27, as it particularly lays out PODS shall not be held accountable for any delays. Need to Ms. ****** desire, she might see the rental contract by accessing your PODS online account.