I tried updating it to San Diego, but then it turns out that the pod can not even be provided to your house in San Diego since of local constraints. I now need to return the empty pod, but I'm stuck having actually paid $500 for an empty pod that I can't even utilize.
PODS website is plainly broken, and/or there is a destructive bug that is causing clients to save the incorrect address. This is something that PODS ought to repair and needs to refund customers for their site concerns. Desired OutcomeI would like a full refund on the charges for this order. I did not use the pod in any way.
Now they won't eliminate it on the date arranged with them by phone. POD arranged for delivery 11/24, movers emptied POD 11/25, POD set up for removal 11/27. PODS sent delivery truck and removal truck on 11/24. Now they will not get rid of POD on 11/27. Several telephone call, online chat attempt, total stonewall by all POD employees gotten in touch with. cheapest moving pods.
PODS desires it left here till 12/8 (their "next offered elimination date"), TWO WEEKS AWAY. My neighborhood is not flexible; I set up carefully, by phone with a supervisor, accordingly; I might be fined or pointed out, or taken legal action against. This business has absolutely no customer support. It took me 2 weeks and numerous call to get someone to help me arrange the delivery.
Huge, metropolitan city of Phoenix. Preferred OutcomeThe POD must be gotten rid of on 11/27 as scheduled by me with a supervisor. (All ask for a manager totally thwarted through disconnect, failure to refer me on, left on hold forever). Prima facie proof of PODS complete incompetence is the two trucks, delivery and removal, getting to the same hour, on the very same day.
The POD has been gotten rid of. Action from the service occurred soon after I posted a bad review on Yelp. best moving pods. Thank you for your assistance and timely reaction to my concerns11/19/2020I was quoted a cost for a POD of $2349 however was charged $2545 and charged for a lock I didn't received desire refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an additional $202. 26 on 11/10. I called to ask and was told it was for additional shipping charge. I discussed that I was never ever called about service charge and that was not the quantity I was estimated.
95 for a lock for the container despite the fact that I utilized my own lock. I requested someone from management to call me and have actually not heard backDesired Outcomerefund of extra shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in invoice of your correspondence concerning PODS Enterprises, LLC customer, ****** *******.
******* was contacted today regarding her refund demand and was recommended they were being processed. Mrs. ******* has my direct contact details and was advised to contact me straight need to she have any additional issues. We position significant worth on our clients and aim to attain the greatest requirements in the market.
******* might have sustained. PODS Enterprises, LLC prides itself of its quality client service and I are sorry for that Mrs. ******* feels she experienced anything less. We regards excuse any circumstances where a customer is not entirely satisfied with a PODS experience. When a customer alerts our business of a less than satisfactory experience, we venture to evaluate the procedures that triggered the consumer feedback and take appropriate measures to resolve their remarks.
( The customer suggested he/she ACCEPTED the response from business.) I was gotten in touch with within 24 hr of my grievance and the matter was fixed to my complete satisfaction. 11/12/2020PODS not provided for packaging in the time frame assured. PODS not provided in the timeframe guaranteed for unpacking. On 9/16/20 we were to have actually a POD provided, I had a text message on 9/14/20 and 9/15/20 mentioning that it would be provided on 9/16/20.
We currently had the movers established for 9/17/20 @ 9am. Then later 9/16/20 I received a text that the POD would not be provided till at night on 9/17/20. Event report #XXXXXXX submitted. After numerous call on 9/16 and 9/17 the POD was finally provided at around 1pm on 9/17/20.
What we had actually so carefully created fell apart since of PODS. We had currently spent for the POD at this point so how were we to cancel and get all out cash back? When scheduling the PODS containers it was mentioned that we simply needed a 3 day window for shipment.
The area of our PODS on 9/23/20 was the Jacksonville facility a 30 minute drive. I was told it could not be scheduled till 10/2/20. That was 8 working days later! We were let down by PODS again! The hold-up in shipment needed that we remain in a hotel for an additional 6 days, 9/27/20 - 10/2/20.
50 that we had actually not allocated for. Once again PODS charged us for the shipment prior to we were able to get our valuables. Stephanie R. contacted us in regards to our incident report. We emailed Stephanie the hotel bill and extra monies, $275, we paid for movers due to PODS lack of scheduling.
The additional days was a scheduling problem. Well it was a PODS problem not our problem. Desired OutcomeWe feel that payment for the stress and hassle is the minimum that PODS need to do. We are asking for to be compensated for the additional days spent in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Grievance #: XXXXXXXX Dear Ms.
PODS review validates that Ms. ****** accepted her PODS rental agreement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s considers looking at her arrangement under section 27, as it specifically details PODS shall not be held liable for any delays. Should Ms. ****** desire, she might see the rental contract by accessing your PODS online account.