I tried updating it to San Diego, however then it ends up that the pod can not even be delivered to your home in San Diego due to the fact that of local constraints. I now have to return the empty pod, but I'm stuck having paid $500 for an empty pod that I can't even utilize.
PODS website is plainly broken, and/or there is a destructive bug that is triggering clients to save the wrong address. This is something that PODS must repair and requires to refund consumers for their website concerns. Preferred OutcomeI would like a full refund on the charges for this order. I did not utilize the pod in any method.
Now they will not remove it on the date scheduled with them by phone. POD set up for delivery 11/24, movers emptied POD 11/25, POD scheduled for removal 11/27. PODS sent out shipment truck and elimination truck on 11/24. Now they won't eliminate POD on 11/27. Numerous telephone call, online chat attempt, total stonewall by all POD employees gotten in touch with. moving options.
PODS desires it left here till 12/8 (their "next readily available elimination date"), 2 WEEKS AWAY. My community is not versatile; I scheduled thoroughly, by phone with a manager, appropriately; I could be fined or mentioned, or sued. This business has no customer care. It took me two weeks and numerous phone calls to get someone to assist me schedule the delivery.
Substantial, urbane city of Phoenix. Desired OutcomeThe POD must be gotten rid of on 11/27 as set up by me with a manager. (All ask for a supervisor completely warded off by means of detach, failure to refer me on, left on hold forever). Prima facie proof of PODS total incompetence is the 2 trucks, shipment and removal, reaching the exact same hour, on the very same day.
The POD has actually been gotten rid of. Response from business happened soon after I published a bad review on Yelp. cross country moving pods. Thank you for your help and prompt response to my concerns11/19/2020I was priced quote a fee for a POD of $2349 however was charged $2545 and charged for a lock I didn't received want refund of $215.
I was altered $523. 83 on 10/29 and $1820 on 11/21 then charged an extra $202. 26 on 11/10. I contacted us to ask and was told it was for additional shipping charge. I discussed that I was never ever contacted about added fee which was not the quantity I was priced estimate.
95 for a lock for the container even though I used my own lock. I requested someone from management to call me and have actually not heard backDesired Outcomerefund of additional shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in invoice of your correspondence concerning PODS Enterprises, LLC client, ****** *******.
******* was called today concerning her refund request and was encouraged they were being processed. Mrs. ******* has my direct contact information and was encouraged to call me straight must she have any extra concerns. We position remarkable value on our customers and strive to obtain the highest requirements in the industry.
******* might have sustained. PODS Enterprises, LLC prides itself of its quality customer care and I are sorry for that Mrs. ******* feels she experienced anything less. We best regards apologize for any instance where a client is not totally satisfied with a PODS experience. When a customer alerts our business of a less than satisfying experience, we venture to evaluate the procedures that gave rise to the consumer feedback and take suitable steps to resolve their remarks.
( The consumer suggested he/she ACCEPTED the reaction from the service.) I was contacted within 24 hours of my grievance and the matter was dealt with to my complete satisfaction. 11/12/2020PODS not delivered for packing in the time frame promised. PODS not provided in the timeframe assured for unloading. On 9/16/20 we were to have a POD provided, I had a text on 9/14/20 and 9/15/20 mentioning that it would be delivered on 9/16/20.
We currently had the movers set up for 9/17/20 @ 9am. Then later 9/16/20 I received a text that the POD would not be provided till at night on 9/17/20. Event report #XXXXXXX filed. After a number of call on 9/16 and 9/17 the POD was finally delivered at roughly 1pm on 9/17/20.
What we had actually so carefully assembled fell apart because of PODS. We had already paid for the POD at this point so how were we to cancel and get all out cash back? When arranging the PODS containers it was stated that we just required a 3 day window for shipment.
The place of our PODS on 9/23/20 was the Jacksonville facility a 30 minute drive. I was informed it might not be arranged till 10/2/20. That was 8 working days later! We were pull down by PODS once again! The hold-up in shipment needed that we remain in a hotel for an additional 6 days, 9/27/20 - 10/2/20.
50 that we had actually not budgeted for. Once again PODS charged us for the shipment before we had the ability to get our belongings. Stephanie R. contacted us in concerns to our occurrence report. We emailed Stephanie the hotel bill and extra monies, $275, we paid for movers due to PODS absence of scheduling.
The extra days was a scheduling problem. Well it was a PODS concern not our concern. Desired OutcomeWe feel that compensation for the stress and hassle is the minimum that PODS must do. We are asking for to be compensated for the additional days invested in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Complaint #: XXXXXXXX Dear Ms.
PODS evaluation validates that Ms. ****** accepted her PODS rental arrangement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s thinks about looking at her agreement under section 27, as it specifically describes PODS shall not be held liable for any delays. Ought to Ms. ****** desire, she may view the rental contract by accessing your PODS online account.